Collect Jira issues from any website. Hide the Jira complexity.
Customisable web forms that create Jira issues from any website or Confluence page. Your language and corporate style, dynamic show/hide fields, custom rules and validations, and full support for standard and custom fields, inside the Jira you already run.
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Getting work into Jira shouldn't require a Jira license.
When intake lives in email threads, spreadsheets, and the stock Jira issue collector, requests arrive half-formed, off your brand, and missing the fields your project schema needs. People outside Jira struggle to reach it, and admins end up retyping and fixing tickets by hand.
Requests arrive incomplete
Free-text emails skip the fields your workflow needs, so every ticket needs chasing before work can start.
Forms that don't match your site
The default issue collector looks nothing like your brand and won't bend to the page it lives on.
Manual triage and retyping
Re-keying submissions into Jira and correcting fields by hand on every single request.
Customisable intake forms, built into Jira and JSM.
Raley puts a form you control on any website or Confluence page, and turns each submission into a properly structured Jira issue. Hide Jira's complexity from end-users, drive dynamic show/hide behaviour from field values, and map every answer to the standard or custom field it belongs in. Build as many forms as you want, for different projects and issue types.
From web page to structured issue, in four steps.
Design the form
Build it in a WYSIWYG editor, with your own labels, validations, default values, styling, and language.
Map to Jira
Point each field at the standard or custom Jira field it should populate, for the right project and issue type.
Embed anywhere
Copy the generated code to any website, or drop it into Confluence with the dedicated macro.
Collect issues
Every submission lands as a structured Jira issue, fields filled in, no retyping required.
Put a form anywhere you collect work
- Any website or Confluence page
- Finance, HR, IT, Legal, Marketing, Operations, Procurement, risk,any department
- End-users never have to see Jira
- One app, as many forms as you need
- Notify submitters with Raley Email Notifications
Your language, your styling, your rules
- Custom labels, validations, and default values
- Your own corporate style and language
- Dependent fields and dynamic show/hide logic
- Full support for both standard and custom Jira fields
- Data maps cleanly into your project schema
Build it visually, embed with copy-paste
- Intuitive WYSIWYG form editor
- See the form exactly as end-users will
- Copy-paste the generated code to your site
- Dedicated macro for Confluence integration
- Separate forms for different projects and issue types
An issue collector is not an intake system.
| Capability | Jira issue collector | DIY web form + REST API | Raley Intake Forms |
|---|---|---|---|
| Match your site's branding & style | Limited | Build your own | Full control |
| Standard & custom Jira fields | Limited | Manual mapping | Built in |
| Dependent & show/hide fields | Not supported | Build your own | Built in |
| Validations & default values | Basic | Manual | Built in |
| Confluence embedding | Not supported | Manual | Macro included |
| Hide Jira from end-users | Partial | Your code | Built in |
| Multiple forms per project & type | Limited | Build your own | Built in |
| Maintenance | Atlassian managed | High (your team) | Vendor managed |
From any web page to a structured Jira issue.
For service and support teams
Collect requests from customers and colleagues who don't hold a Jira license, in a form that matches your brand, landing as complete tickets in the right project.
For Atlassian admins
Install a supported Atlassian Connect app that works out of the box. Stop maintaining brittle issue collectors and hand-mapping fields on every request.
For teams already on Jira and JSM
If your business runs on Atlassian, intake belongs where the work lives. One app, many forms, every submission structured for your schema.
Trust signals that hold up under review.
Atlassian Connect
Runs as an Atlassian Connect cloud app with no direct database access. Communication via the Jira REST API with JWT over SSL.
EU & US data residency
Hosted on AWS in Amsterdam and the USA. Your form data lives outside Jira on Raley's secured infrastructure.
1 business day support
Every support request answered within one business day, Monday to Friday, 8am to 9pm GMT+2.
Paid via Atlassian.
Per-user pricing scales with your team. See the current tiers and free trial terms on the Atlassian Marketplace.
See pricing on MarketplaceCommon questions, before you ask.
What is Raley Intake Forms and how does it work?
Raley Intake Forms is an Atlassian Marketplace app that lets you build customisable web forms and embed them on any website or Confluence page. Each submission becomes a structured Jira issue in the project and issue type you choose, with every answer mapped to the right standard or custom field, all without giving end-users access to Jira.
Can people without a Jira license submit a form?
Yes. Forms live on your own website or Confluence page, so anyone you share the page with can submit a request. The form hides Jira's complexity from end-users entirely.
Can I match the form to my brand and language?
Yes. You control labels, styling, and language, with custom rules, validations, and default values, so the form fits your corporate style and the page it sits on.
Does it support custom Jira fields?
Yes. There is first-class support for both standard and custom Jira fields, so submitted data fits your project schema. You tell Raley which Jira fields each form field should populate.
Can fields show and hide based on what's entered?
Yes. You can build dependent fields and dynamic show/hide behaviour driven by the values your users enter.
How do I add a form to my website or Confluence?
Build the form in the WYSIWYG editor, then copy-paste the generated code into any web page. For Confluence, use the dedicated macro. You can create as many forms as you want for different projects and issue types.
Does it work with Jira Service Management?
Yes. Raley Intake Forms works with Jira Cloud, including Jira Service Management, routing submissions into the project and issue type you configure.
How is data handled and secured?
Raley Intake Forms runs as an Atlassian Connect cloud add-on with no direct database access. Communication is over SSL with JWT authentication, and data is hosted on AWS in Amsterdam and the USA. See the partner's Data Security and Privacy Statement for full details.
Other Atlassian add-ons by the same team.
Raley Procurement
Purchase requests, approvals, and POs inside Jira and JSM, with clean ERP handoff.
Learn more →Raley Email Notifications
Professional email and Slack notifications from Jira and JSM, even to non-Jira users.
Learn more →Raley Bookman
Asset reservation from the JSM portal. Optimise physical and human resource booking.
Learn more →Raley Favourites
Save and quickly access your most important Jira issues, your own way.
Learn more →Ready to collect work in Jira the easy way?
Install Raley Intake Forms from the Atlassian Marketplace and put your first form live today. Free trial, supported by the team that built it.