Stop the Email Back-and-Forth: Streamline data collection with Raley Intake Forms

Managing incoming requests in Jira shouldn't feel like a part-time job. Whether it’s a bug report from a customer, a marketing request from a different department, or an HR ticket, the "standard" Jira issue creation screen is often either too complex for users or too limited requiring a license.

At RaleyApps, we believe that data collection should be a breeze—not a bottleneck. That’s why we built Raley Intake Forms for Jira.

The Problem: Jira Complexity vs. User Experience

Jira is a powerhouse for project management, but its default issue creation process can be intimidating for non-technical users. They are often met with a sea of fields, technical jargon, and a UI that feels "heavy."

On the flip side, using the native Jira Issue Collector often lacks the styling flexibility and dynamic logic needed to ensure the data you receive is actually high-quality.

The Solution: "Jira Issue Collector on Steroids"

Raley Intake Forms allows you to create beautiful, branded, and dynamic forms that can be embedded anywhere—from your corporate website to your Confluence pages. Here is how it transforms your workflow:

1. Dynamic Behavior with Dependent Fields

Why show a "Browser Version" field if the user is reporting a billing issue? With Raley Intake Forms, you can use conditional logic to show or hide fields based on previous answers. This keeps forms short, relevant, and improves completion rates.

2. Fully Customizable Styling

Your brand doesn't stop at your website’s footer. Raley Intake Forms gives you full control over the look and feel. Match your corporate colors, fonts, and layout so the transition from your site to the form feels seamless for your customers.

3. Confluence Integration Made Easy

Using our dedicated Confluence Macro, you can turn any Confluence page into a high-powered intake portal. It’s the perfect way to centralize internal requests without forcing your team to navigate away from their documentation.

4. No-Code WYSIWYG Editor

You don’t need to be a developer to build a robust form. Our intuitive "What You See Is What You Get" editor allows you to drag-and-drop standard and custom Jira fields, set validations, and generate embed codes in minutes.

5. Native Support for Standard & Custom Fields

We provide first-class support for Jira field types. Whether you’re using checkboxes, date pickers, or complex dropdowns, the data submitted via Raley Intake Forms maps perfectly to your project schema. No more manual data entry or cleanup.

Perfect Pairings: The Raley Ecosystem

If you are already using Raley Email Notifications, you’ll find that Intake Forms is the missing piece of the puzzle. Once a form is submitted and a ticket is created, you can trigger professional, custom-styled email notifications to keep the reporter updated on their ticket's progress.